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terça-feira, 9 de novembro de 2010

Job: Bilingual Technical Support Specialist - Place: Montreal (Quebec)

MD Physician Services, a Canadian Medical Association company, provides financial and practice management services to Canadian physicians.
Reporting to the Team Lead, Technical Support, the Technical Support Specialist will be responsible for providing technical assistance to clients in English and French regarding telephone and/or electronic support. Able to deal with clients courteously and efficiently, you will handle problems and queries related to clinical management software in an expedient manner, including addressing issues and reassuring clients. Additionally, you will contribute to the reduction of support calls by identifying trends or patterns and forwarding them to the appropriate department.
Specifically, the Technical Support Specialist will:
•       Create and configure user accounts.
•       Evaluate, document and resolve problem calls, and ensure that solutions are made available to the department.
•       Provide training to new customers.
•       Solve issues regarding internal software.
•       Provide computer and internal systems maintenance.
•       Manage the alarm system.
•       Draft technical procedures.
•       Prepare administrative documents (PDF).
Qualifications:
•       A college diploma, AEC or Bachelor of Computer Science.
•       Experience in customer service.
•       Fluency in English and French.
•       Good computer knowledge, including proficiency in the use of software.
•       Good judgment to manage work and apply rules.
•       Good communication skills to communicate with colleagues and customers.
•       Meticulous planning skills and strong organizational, interpersonal and teamwork skills.
•       Initiative, with a willingness to learn and the ability to adapt easily to changes.
 
This is your opportunity to contribute to a corporate culture based on teamwork and service excellence. For more information, visit http://md.cma.ca/careers/ to register and apply online.

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