Job: Help Desk Manager - Place: Boston, USA

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Functional Expertise:
• 5-7 years experience managing a Help Desk in a highly technical user community
• Possesses the appropriate level of technical/functional expertise and knowledge. Must be a “hands on” manager who can mentor Jr team members and step in as needed to assist in problem resolution.
• Strong working experience with Microsoft Office products, including Excel, Word, Outlook, Power Point
• Solid working knowledge in the network and security domain highly desirable. Cisco TCP/IP, Cisco VOIP, and Symantec products.
• In depth knowledge and understanding of Help Desk tools, processes and applications. Practical experience with the implementation of ITIL processes desired.
• Understands and applies procedures, regulations, and policies related to areas of specialized expertise.
• Excellent oral and written communication and skills
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- Supervisory Responsibility:
- 10+ Help Desk technicians across multiple geographical locations
- Minimum Level of Education:
- Associate or Bachelor’s Degree or equivalent working experience.
- Type of Experience and Minimum Number of Years: 5 to 7 years experience managing a Help Desk

If you are interested and feel that you are a good fit for this opportunity, please email a recent version of your resume in Word format to: Amanda@PlumPlacementsInc.com and I will be in touch ASAP. Thanks!